You can choose between these delivery options:
| Delivery option | Delivery Times | Cost (£GBP) |
| Standard Delivery 1kg to 2kg | 3 to 5 days | 3.50 |
| Standard Delivery 3kg – 6kg 7kg – 9kg 10kg – 15kg 16kg – 30kg | 3 to 5 days | 5.49 6.99 7.99 9.49 |
| Next Day Delivery 1kg to 2kg | Order before 8pm | 7.99 |
| Free Shipment Spend over £80.00 | 3 to 5 days | Free on selected hair products such as wigs, clip-ins |
Bank / Public holidays are not included.
PROCESSING TIME
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4 pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next business day. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1 business day, please double-check your junk/spam or promotions folder. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend’s address).